frequently asked questions…

How do I place an order?

If you are interested in renting from Eventology, we’d like to invite you into our main office for a private tour of our inventory! Give us a call, and we will get it scheduled. If you can’t make it in, you may also create an event “wishlist” on our website or contact us with your requests, and we will get the order started for you.  

Is there a minimum order amount?

We do not require a minimum order for any of our rentals. You just need a cake stand? It’s all yours! 

I have created a “wishlist” on your website. Now what?

This feature on our website is a great way to get an idea of our inventory options and submit a rental wishlist. From there, a member of our team will contact you as soon as possible with your quote. Already submitted a wishlist but need to make an adjustment? Just shoot us an email and we will take care of it for you. Please note, a wishlist does not reserve or place a hold on the items listed nor can it confirm availability.

How do I reserve my rentals?

A non-refundable deposit of 25% of the total rental quote is required to make the item(s) officially yours! The remaining balance is due at pick-up/delivery. We also gladly accept full payments at the time of initial reservation. A valid credit card will be required at rental reservation to serve as security for the rental.

How far in advance do I have to place an order for my event?

The honest answer? Before someone else does. It’s never too soon to place an order. All of our rentals are on a first come, first served basis. Most orders are placed 3-6 months prior to the event. Do not be concerned if your event is coming up soon. It’s rarely too late to place an order thanks to our large inventory.

Can I make changes or additions to my order?

Of course! Not only do we allow changes, we expect them. With the exception of linens, additions to your order can be made as many times as needed up until the Monday prior to your event without any additional fees. If post Monday additions are needed, as inventory allows, we will gladly assist in fulfilling your requests with a 10% rental upcharge per item.

What if I need to eliminate items or cancel my order entirely? 

Rentals may be eliminated or canceled up to two weeks prior to the event date. Due to the lack of time to re-rent items, rentals cancelled without the two week notice will be charged the full rental fee.

Can you deliver my rental items?

Absolutely! Delivery fees start at $50 and are based on distance from our warehouse, magnitude of the order and difficulty of delivery. Examples include but are not limited to multiple levels, rough terrain, elevator access, distance from truck parking to event location, etc. Please note, if a rental order is placed within one week of an event, delivery services are not guaranteed. In this case, we will evaluate our schedule and offer delivery on a case by case basis.

Can I specify a delivery/pick up time for my rentals?

Of course! Please share your event timeline with us, and we will do our best to accommodate your schedule. Delivery time slots are on a first come, first served basis.

Where do you provide delivery? 

We deliver within the state of Arkansas. If you are out of state, give us a call and we will discuss the options.

Can I pick up my rental equipment instead of having it delivered?

Yes! Should you choose client pickup, we will coordinate with you to schedule a pickup time frame.

Does delivery include setup and/or breakdown?

Delivery/Pickup does not include setup or breakdown. If setup/breakdown is needed for your Eventology rental items, there will be an additional fee of $50.00 plus $.50/per rental item in the furniture line of inventory.  All setup/breakdown of glassware, linens and small decor items will be charged $.25/per rental item. 

How long is a rental period?

In almost all cases, our rental rates are based on a reasonable event period. We recognize that a 24-hour rental window may not make sense if your event occurs over the weekend. We consider Friday to Monday to be the same as a one-day rental. If your event is on a weekday, we will gladly deliver the day before and pick-up the day after your event for a one-day charge.

What happens if I lose or break an item?

We understand accidents happen! However, the customer takes responsibility to return all items listed in the condition as they were received. Should an item become damaged or not returned, the customer shall pay a damage fee of five times the rental price of the item. These charges will be applied to the credit card on file as given by the customer.

If I rent an item and do not use it, do I still get charged?

Unfortunately, yes. Once our rentals leave the warehouse, we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.

Do I need to clean the items I rented prior to return? 

All dinnerware, glassware, and silverware must be rinsed of food and returned in the appropriate rack as it was delivered. Linens should be shaken free of any food or debris and placed in the linen laundry carts provided for pick-up by Eventology. The customer will be charged a damage fee for any linens that have wax or sticky material left on the linen.

My non-profit is holding an event. Will you give me free rentals?

We love supporting our community and charitable events! Please submit your request, and our management team will make the decision based on our annual philanthropic budget.

Will you match the price of another company?

We will match the price of an identical product with a written quote from another company. Simply bring the written quote into the office or email it to one of our event rental consultants, and we can match the price for an identical product.