frequently asked questions…

How do I place an order?

 If you are interested in renting from Eventology, we’d like to invite you into our main office for a private tour of our inventory! Give us a call, and we will get it scheduled. If you can’t make it in, you may also create an event “wishlist” on our website or contact us with your requests, and we will get the order started for you. 

Is there a minimum order amount?

We do not require a minimum order for any of our rentals. You just need a cake stand? It’s all yours! 

I have created a “wishlist” on your website. Now what?

This feature on our website is a great way to get an idea of our inventory options and submit a rental wishlist. From there, a member of our team will contact you as soon as possible with your quote. Already submitted a wishlist but need to make an adjustment? Just shoot us an email, and we will take care of it for you. Please note, a wishlist does not reserve or place a hold on the items listed nor can it confirm availability.

How do I reserve my rentals?

A non-refundable deposit of 25% of the total rental quote is required to make the item(s) officially yours! The remaining balance is due in full one week (7 calendar days) prior to your event. Full or partial payments are gladly accepted at any time leading up to your event. A valid credit card is required on file to serve as security for the rental.

How far in advance do I have to place an order for my event?

The honest answer? Before someone else does. It’s never too soon to place an order. All of our rentals are on a first come, first served basis. Most orders are placed 3-6 months prior to the event.

What if I need to place a last minute rental order?

We are always happy to accept new orders pending availability. Placing a last minute order will result in a 25% upcharge with payment due in full immediately following the request. For last minute orders, delivery services are not guaranteed and are offered on an availability basis.

Can I make changes or additions to my order?

Of course! Not only do we allow changes, we expect them. Additions, eliminations, and quantity revisions may be requested as many times as needed up until ten (10) business days prior to your event.

What if I need to cancel my order entirely? 

In the event that you must cancel your order, the client will be refunded any payment made with the exception of the initial 25% non-refundable deposit. Orders canceled after the final payment due date will be charged in full.

Can you deliver my rental items?

Absolutely! Delivery fees start at $125 and are based on distance from our warehouse, magnitude of the order and difficulty of delivery. Examples include but are not limited to multiple levels, rough terrain, elevator access, distance from truck parking to event location, etc. Please note, if a rental order is placed within 10 business days or less of an event, delivery services are not guaranteed. In this case, we will evaluate our schedule and offer delivery on a case by case basis.

Can I specify a delivery/pick up time for my rentals?

Of course! Please share your event timeline with us, and we will do our best to accommodate your schedule. Delivery time slots are on a first come, first served basis.

Where do you provide delivery? 

We deliver within the state of Arkansas. If you are out of state, give us a call and we will discuss the options.

Can I pick up my rental equipment instead of having it delivered?

Yes! Should you choose client pickup, we will coordinate with you to schedule a pickup time frame.

Does delivery include setup and/or breakdown?

Delivery/Pickup does not include setup or breakdown. Setup and breakdown is offered for an additional fee for your Eventology rental chairs, tables, furniture, bars and architectural pieces. Fees are calculated per item based on on-site logistic variables.

How long is a rental period?

In almost all cases, our rental rates are based on a reasonable event period. We recognize that a 24-hour rental window may not make sense if your event occurs over the weekend. We consider Friday to Monday to be the same as a one-day rental. If your event is on a weekday, we will gladly deliver the day before and pick-up the day after your event for a one-day charge.

What happens if I lose or break an item?

We understand accidents happen! All orders require a 5% Damage Waiver fee. This fee is taxable, non-refundable and only applies to rented items. By paying this fee, the client is waived of their liability for rented items that are damaged because of an accident or through normal use. In the event that an item is not returned, the client shall pay a replacement fee of five times the rental price of the item.

If I rent an item and do not use it, do I still get charged?

Unfortunately, yes. Once our rentals leave the warehouse, we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.

Do I need to clean the items I rented prior to return? 

To avoid additional fees post event, all dinnerware, glassware, and silverware must be rinsed of food and returned in the appropriate rack as it was delivered. Linens should be shaken free of any food or debris and placed in the linen laundry carts provided for pick-up by Eventology. All vases, candlesticks, votives, and candle holders of any kind must be returned free of wax.

My non-profit is holding an event. Will you give me free rentals?

We love supporting our community and charitable events! Please submit your request, and our management team will make the decision based on our annual philanthropic budget.

Will you match the price of another company?

We will match the price of an identical product with a written quote from another company. Simply bring the written quote into the office or email it to one of our event rental consultants, and we can match the price for an identical product.