How do I place an order?
We make building a quote easy as ALL of our rentals are listed here on our website. If you are clear on your event details (location, date, time, number of guests) and the rentals you want, you can build and submit a wishlist for a more immediate quote. If you’d like to visit our warehouse to make selections in person, email or give us a call, and we will help you get a consultation scheduled.
Please note, consultations are by appointment only, Monday – Thursday, so we can ensure you have our full attention. During peak seasons, many of our rentals with limited quantities are traveling to and from events and are not available for in person viewing.
I have created a “wishlist” on your website. Now what?
After submitting your wishlist, a member of our team will contact you as soon as possible with your quote. Already submitted a wishlist but need to make an adjustment? Just shoot us an email, and we will take care of it for you. Please note, a wishlist does not reserve or place a hold on the items listed nor can it confirm availability.
Is there a minimum order amount?
We do not require a minimum order for any of our rentals. You just need a cake stand? It’s all yours! However, we do require minimums to be eligible for our delivery and pick up services. Details are outlined below.
How do I reserve my rentals?
A non-refundable deposit of 25% of the total rental quote is required to make the item(s) officially yours! Rentals are neither reserved nor confirmed until the contract is signed AND the 25% deposit is paid.
How far in advance do I have to place an order for my event?
The honest answer? Before someone else does. It’s never too soon to place an order. All of our rentals are on a first come, first served basis. Most orders are placed 3-6 months prior to the event. If you already know that you need rentals for your events, we urge you to go ahead and send us those orders now, so we can properly prepare and reserve inventory.
What if my event is tomorrow and I need to place a last minute order?
We are always happy to accept new orders pending availability. Placing a last minute order (within 10 business days of the event) will result in a 25% rush fee with payment due in full immediately following the request. For last minute orders, delivery services are not guaranteed and are offered on an availability basis.
If your event is in the next 24-48 hours, please call our office at 501.786.2689. Here are some ways you can help us streamline our response to you:
- Please have all the details of your event ready before you contact us. Location, dates, time, the number of guests and an idea of what rentals you need helps us get you the information & pricing you need much sooner.
- Leave one message. Please do not call, email or send multiple inquiry forms. This creates extra work that slows our response to you. We promise your inquiry is in the queue and we will be getting back to you as soon as we can.
- Request a quote through our online wishlist feature. ALL our rentals are listed on our website (we do not carry anything not shown on our website). Here you can submit your wishlist based on the items you need and input those important event details (location, date, time, number of guests) that will speed up our response to you.
- Be kind and be patient.
Can I make changes or additions to my order?
Of course! Not only do we allow changes, we expect them. Additions, eliminations, and quantity revisions may be requested as many times as needed up until ten (10) business days prior to your event.
What if I need to cancel my order entirely?
If you need to cancel your order, you will be refunded any payment made with the exception of the initial 25% non-refundable deposit. Orders canceled after the final payment due date will be charged in full.
Can you deliver my rental items?
Absolutely! To be considered for delivery and pickup services, clients must reach a minimum rental value. Once the minimum is met, additional delivery and pick up fees will apply. The minimums, outlined below, are based on the distance from the Eventology warehouse, located at 115 E 24th St, North Little Rock, AR 72114.
- 0-30 mile radius: $500 rental minimum for January, February, July, August, December
- 0-30 mile radius: $1,000 rental minimum for March, April, May, June, September, October, November
- 31-60 mile radius: $1,500 rental minimum
- 61+ mile radius: $2,000 rental minimum
These services are offered Monday through Friday 9:00am-5:00pm and Saturday 9:00am-10:00pm on a first come first served basis. If your event falls on a Sunday or holiday weekend, it is the client’s responsibility to make delivery and pickup arrangements during Eventology’s normal days of operation. Deliveries are made to a dock, garage, or door that is readily accessible to the trucks.
Please note, if a rental order is placed within 10 business days or less of an event, delivery services are not guaranteed. In this case, we will evaluate our schedule and offer delivery on a case by case basis.
Can I specify a delivery/pick up time for my rentals?
Of course! Please share your event timeline with us, and we will do our best to accommodate your schedule. Delivery time slots are on a first come, first served basis.
Where do you provide delivery?
We deliver within the state of Arkansas. If you are out of state, give us a call and we will discuss the options.
Can I pick up my rental equipment instead of having it delivered?
Yes! You are able to pick up and return your rentals via will-call at our warehouse Monday through Thursday, 9:00am-5:00pm and Friday, 9:00am-3:00pm. You must have an appropriate vehicle and/or trailer that will fit and transport the rental order in a safe manner, as well as the proper straps, blankets, and tarps to pick up your order.
Please note, not all of our rental items are eligible for customer pickups.
Does delivery include setup and/or breakdown?
Yes! Setup and breakdown is included within the additional fees for Eventology rental chairs, tables, furniture, bars, and architectural pieces. Fees are calculated per item based on on-site logistic variables. Examples include, but are not limited to, multiple levels, rough terrain, elevator access, distance from truck parking to event location, etc.
How long is a rental period?
In almost all cases, our rental rates are based on a reasonable event period. We recognize that a 24-hour rental window may not make sense if your event occurs over the weekend. We consider Friday to Monday to be the same as a one-day rental. If your event is on a weekday, we will gladly deliver the day before and pick-up the day after your event for a one-day charge.
What happens if I lose or break an item?
We understand accidents happen! All orders require a Damage Waiver fee. By paying this fee, you are waived of their liability for rented items that are damaged because of an accident or through normal use. The waiver does NOT, however, cover missing items or negligent use of rentals.
If I rent an item and do not use it, do I still get charged?
Unfortunately, yes. Once our rentals leave the warehouse, we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.
Do I need to clean the items I rented prior to return?
All dinnerware, glassware, flatware, serveware, and catering equipment MUST be rinsed and free of food prior to return. These items must also be placed in the appropriate rack as it was delivered. Linens should be shaken free of any food or debris and placed in the linen laundry carts/bags provided for pick-up. All cylinder vases must be returned free of wax, as we require the use of LED candles.
My non-profit is holding an event. Will you give me free rentals?
We love supporting our community and charitable events! Please submit your request, and our management team will make the decision based on our annual philanthropic budget.
Will you match the price of another company?
We will match the price of an identical product with a written quote from another company. Simply bring the written quote into the office or email it to one of our event rental consultants, and we can match the price for an identical product.